Icon Hair Systems Ltd

 

At Icon Hair Systems, we want our customers to be satisfied with their purchases. We comply with applicable Irish and EU consumer protection legislation.

 

1. Online Returns – 14-Day Cancellation Period

 

Customers purchasing eligible products online have the right to cancel their order within 14 calendar days of receiving their goods, without giving a reason.

 

To exercise this right, customers must notify us within the 14-day period and return the goods within a further 14 days.

 

2. Hair Systems and Hygiene-Sensitive Products

 

We sell standard men's hair replacement systems, adhesives, tapes, removers and maintenance products.

 

Where goods are supplied with a hygiene seal and are unsuitable for return for health or hygiene reasons, the statutory cancellation right may not apply once that seal has been removed.

 

This exception applies only where the relevant legal requirements are satisfied. Opening ordinary packaging does not automatically remove cancellation rights.

 

3. Condition of Returned Goods

 

Customers should return goods securely packaged, preferably with their original packaging and accessories.

 

Customers may inspect products as they would in a physical shop. Where handling goes beyond what is necessary to establish the nature, characteristics and functioning of the goods, a deduction for diminished value may apply.

 

4. Return Postage

 

For change-of-mind cancellations, customers are responsible for direct return postage costs.

 

Where goods are faulty, damaged or incorrectly supplied, Icon Hair Systems will cover reasonable return costs in accordance with consumer law.

 

5. Refunds

 

Eligible refunds will include the purchase price and applicable standard outbound delivery charges.

 

Refunds will be made to the original payment method within 14 days of receiving the cancellation notice. We may withhold reimbursement until the goods are returned or evidence of their return is supplied.

 

Additional charges for premium delivery options are not refundable beyond the standard delivery cost.

 

6. Faulty or Incorrect Goods

 

If a product is faulty, damaged or not as described, please contact us promptly with your order number and details of the issue.

 

Your statutory rights under the Consumer Rights Act 2022 remain unaffected, including applicable rights to a refund, repair or replacement.

 

7. How to Request a Return

 

To request a cancellation or return, please contact Icon Hair Systems through our website at www.iconhairsystems.ie, clearly stating your name, order number, products being returned and whether you wish to cancel your order.

 

Customers may use the statutory cancellation form or provide another clear written statement of cancellation.

 

Return instructions and the appropriate return address will be provided.

 

8. Statutory Rights

 

Nothing in this policy excludes or restricts customers' statutory consumer rights under Irish or EU law.